1. Introduction

Scholar iQ provides education counseling, professional training, and academic facilitation services for university programs and skill-based certifications.

This Refund Policy explains how refunds are handled for services offered directly by Scholar iQ and for programs facilitated on behalf of partner universities or institutions.

2. General Refund Conditions

  • Service-Based Fees – Fees paid directly to Scholar iQ for counseling, training, or professional certification services are subject to this Refund Policy.
  • University Program Fees – Fees collected by Scholar iQ on behalf of partner universities are governed by the refund policies of the respective institution.
  • Non-Transferability – Enrollments are non-transferable unless explicitly approved in writing.

3. Trial Period Refunds

For programs that include a trial, orientation, or demo period offered directly by Scholar iQ, refund requests must be submitted within the stated trial duration.

Refunds during trial periods may be subject to verification of usage and may exclude administrative or processing charges.

No refunds will be issued once the trial period has concluded.

4. Non-Trial Program Refunds

For programs without a trial period, refund eligibility depends on the specific refund terms disclosed at the time of enrollment.

Refund requests must be submitted in writing and will be reviewed in accordance with the applicable service agreement or institutional policy.

5. Free Trials

  • Free trials, where offered, do not involve payment and are therefore not eligible for refunds.
  • Access limitations or feature restrictions may apply during free trial periods.

6. Refund Request & Processing

Refund requests must be submitted via email to [email protected] along with relevant enrollment and payment details.

Approved refunds are typically processed within 7–14 business days to the original payment method.

7. Exceptions

Refunds may be considered in exceptional circumstances such as duplicate payments or verified technical errors attributable to Scholar iQ.

Scholar iQ is not responsible for refund decisions made by partner universities, institutions, or third-party service providers.

8. Cancellation by Scholar iQ

  • Scholar iQ may cancel or reschedule services or programs due to operational, regulatory, or unforeseen circumstances.
  • In such cases, eligible refunds or alternative options will be communicated transparently to affected learners.

9. Contact Information

For refund-related queries, please contact:

Scholar iQ
Email: [email protected]

You may also visit our Contact Page.